Cancellation Policy & Refunds

• Livbrick takes pride in the process of providing transparent and trustful construction services. Tremendous amounts of efforts are being put by Livbrick in understanding the customer’s requirement and/or providing designs and other documents/details.

• In the unlikely event that the customer decides to cancel the project after paying any portion of the booking amount, the customer shall inform Livbrick (from the e-mail address provided to Livbrick) in writing, vide an e-mail to [email protected] (or such other e-mail address provided from time to time) or registered post with acknowledgement due, mentioning the reason(s) for cancelation. Livbrick on receipt of such e-mail or registered post, shall proceed to examine the cancellation on a case-to-case basis and shall follow the following principles in terms of cancellation.

  All cancellations made beyond 48 hours from payment of the booking amount will be subject to a non-refundable cancellation fee equal to 2% of the project value. Further, for any cancellations beyond the 48 hours as aforementioned, Livbrick shall be entitled to collect the amounts shown below based on the stage of the project and the work done for such project.

  Stage	Cancellation Fee
  Primary design – floor plans finalised (after determination of floor plan)	5% of non-discounted project value
  Secondary design – structural and 3D (post if the structural design or 3d elevations have also been initiated)	7% of non-discounted project value
  Project kickoff (any resource mobilization or any small work done at the project site even before the start of the project. In case the contract has not been executed, 10% of the project value as per the final quotation approved by the customer)	10% of non-discounted project value

  For any cancellations subsequent to the start of the project, such cancellation amounts will be deducted as per the terms of the contract between Livbrick and the customer. All these deductions are inclusive of Taxes.

  *It is to be noted that all deductions shall be on the total non- discounted value of the project as per the corresponding documents as stated above. All cancelation fee(s) shall be adjusted against the amount(s) paid by the customer.

  Where any architectural / structural designs are completed or where data is collected like digital survey or where a soil test is conducted, such information / final documentation shall be shared if applicable and subject to such amounts payable for the documents as communicated by Livbrick to the customer.
• In the event the costs incurred by Livbrick for the afore-mentioned services exceeds the amounts paid by the customer, the customer shall be liable to pay such excess to Livbrick or to such other persons as referred by Livbrick, in writing, 15 (fifteen) working days of Livbrick issuing a written notice informing of the same.
• Livbrick shall transfer the refund amount, if any, payable to the customer after making suitable deductions and adjustments by Livbrick in the manner as provided for above, to the bank account provided by the customer, within 30 (thirty) business days from the date Livbrick and the customer mutually agree on the final value of the refund amounts.